Desktop Support Engineer - Hyderabad - Third Party payroll

Crisil


Date: 19 hours ago
City: Hyderabad, Telangana
Contract type: Full time
  • Installation of OS & other applications such as Office Suite, Adobe Acrobat etc. as per Customer’s software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs
  • Perform troubleshooting & verify hardware and software as per Client requirements
  • Configure desktop and laptop as per the desktop/laptop standardization policies of CUSTOMER
  • Configuration & troubleshooting of printers
  • Configuration of Outlook and troubleshooting of the related issues (System and on PDAs)
  • Troubleshoot and resolve desktop / laptop OS issues
  • Assist users in accessing applications based on standard SOP’s
  • Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support
  • Basic troubleshooting of the network related issues for laptop, Internet access & connectivity.
  • Tracking & end to end closure of the escalated issue with back-end team & domain owners.

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