Desktop Support Engineer
VGL Group
Date: 3 weeks ago
City: Jaipur, Rajasthan
Contract type: Full time
About VGL Group
Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2023-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India.
Multi-Channel Presence
VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms:
Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2023-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India.
Multi-Channel Presence
VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms:
- Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
- TJC, UK – Reaches 27M+ homes through TV and digital platforms.
- Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL’s European market presence.
- Ideal World (UK) – Acquired in 2023, a leading UK teleshopping & digital sales platform.
- Mindful Souls – Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.
- Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
- Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
- Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
- IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
- Assigned a ‘Combined ESG Rating 72 (Strong)’ from ICRA ESG Ratings Limited
- Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
- Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
- GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.
- Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones.
- Operational Excellence – A strong track record in value-driven retail and customer-centric growth.
- Hardware Maintenance: Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals.
- Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures.
- Repairs and Replacements: Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.
- Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.
- User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions.
- Documentation: Keep detailed records of all hardware configurations, repairs, and updates.
- Network Maintenance: Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.
- Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts.
- Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.
- System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.
- User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup.
- Documentation: Maintain accurate records of network configurations, changes, and troubleshooting steps.
- Network Optimization: Analyze network performance and implement improvements to increase efficiency and reduce downtime.
- Bachelor’s degree & Information Technology, or a related field.
- Certifications CCNA/MCSA/ Hardware A+ /Networking Certification
- Proven experience in network support, with a solid understanding of network infrastructure and protocols.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication skills, both written and verbal
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
AI video creation Internship in Jaipur
EMIAC Technologies,
Jaipur, Rajasthan
8 hours ago
Selected Intern's Day-to-day Responsibilities Include Create and edit videos using AI-powered tools (e.g., Runway, Synthesia, Pictory, etc.) Convert raw scripts, images, or concepts into professional-quality videos Collaborate with the content and marketing team to develop video ideas and storyboards Stay updated with the latest AI tools and video creation trends Ensure timely delivery of video projects with attention to detail...
Subject Matter Expert (Accounts And Finance) in Jaipur
Requin Solutions Private Limited,
Jaipur, Rajasthan
3 days ago
Key Responsibilities Resolving queries related to finance, including account issues and transaction problems Composing academic writings in finance, such as research papers and reports Working on academic projects, including data analysis and financial modelingAbout Company: Requin Solutions Private Limited is an IT company that works on technical projects like Java and Node.js development.
Graphic Designer
XIENO,
Jaipur, Rajasthan
1 week ago
SUMMARY We are looking for a creative Graphic designer with knowledge to interpret design with visual impact. He/ she will be working on a variety of products, including websites layouts, Social media post etc.JOB ROLE Can think creatively and develop new designs and layoutsWork as a part of the teamResponsive LayoutsREQUIREMENTS Knowledge of updated industry software and technologies (Illustrator, Photoshop...
