Desktop Support Engineer

About Beyond Key

We are a Microsoft Gold Partner and a Great Place to Work-certified company. "Happy Team Members, Happy Clients" is a principle we hold dear. We are an international IT consulting and software services firm committed to providing. Cutting-edge services and products that satisfy our clients' global needs. Our company was established in 2005, and since then we've expanded our team by including more than 350+ Talented skilled software professionals. Our clients come from the United States, Canada, Europe, Australia, the Middle East, and India, and we create and design IT solutions for them. If you need any more details, you can get them at https://www.beyondkey.com/about.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)

Job Summary

We are looking for an experienced Desktop Support Engineer to provide technical support for end users and IT infrastructure. The role includes troubleshooting hardware, software, and network-related issues, ensuring system security, and maintaining IT assets.

Key Responsibilities

User Support & Troubleshooting:

Provide L1/L2 support for desktops, laptops, printers, and peripherals.

Troubleshoot and resolve Windows, Linux, and Mac OS issues.

Assist users with Microsoft 365, Microsoft Office, and other enterprise applications.

Support VPN, Wi-Fi, network, and email connectivity problems.

Troubleshoot and install software development tools like Visual Studio, Java, PHP, SQL, MySQL, etc.

IT Infrastructure & System Administration

• Install, configure, and update Windows, Linux, and Mac OS systems.
• Manage Active Directory (AD), including domain controllers, user account creation, group policies (GPO), and permissions.
• Deploy and configure Microsoft Autopilot for device provisioning.
• Manage Intune for endpoint management, compliance, and patching.
• Basic knowledge of Microsoft Defender for Endpoint for security monitoring.
  
  

Network & Security Support

• Troubleshoot LAN, WAN, Wi-Fi, TCP/IP, VPN, DHCP, DNS, and Switches.
• Ensure systems comply with company security policies and compliance frameworks (SOC2, ISO 27001, etc.).
• Assist with firewall and endpoint security configurations.
  
  

IT Asset & Patch Management

• Maintain IT asset inventory, ensuring proper allocation and lifecycle management.
• Deploy security updates, software patches, and drivers using Microsoft Endpoint Manager (Intune).
• Support software installation, upgrades, and troubleshooting for users.
  
  

Ticketing System & Documentation

• Work with IT ticketing systems (Zoho Desk, Jira, etc.) to log and resolve user issues.
• Document IT issues, solutions, and best practices in the IT knowledge base.
• Collaborate with the IT team for system upgrades, migrations, and security improvements.
  
  

Required Skills & Qualifications

• 3+ years of experience in IT support, desktop support, or system administration.
• Strong knowledge of Windows, Linux, Mac OS, Microsoft 365, Microsoft Office, and other enterprise applications.
• Good understanding of network fundamentals (TCP/IP, Wi-Fi, LAN, WAN, VPN, DHCP, DNS, Switches).
• Experience with hardware installation & troubleshooting (PCs, laptops, printers, peripherals).
• Hands-on experience with Intune, Microsoft Autopilot, and Microsoft Defender.
• Familiarity of installing and troubleshooting software development tools like Visual Studio, Java, PHP, SQL, MySQL.
• Experience working in corporate IT environments with security and compliance frameworks (SOC2, ISO 27001, etc.).
• Ability to manage and resolve technical issues via ticketing systems.
• Strong troubleshooting, problem-solving, and multitasking skills.
• Willing to work in flexible shifts, including US time zones.
• Excellent communication and customer service skills.
  
  

Preferred Skills

• Knowledge of PowerShell scripting for automation.
• Familiarity with ITSM tools (Zoho Desk, Jira Service Management).
  
  

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