Desktop EUC L1

Iron Systems, Inc


Date: 3 weeks ago
City: Madurai, Tamil Nadu
Contract type: Full time
Responsibilities

  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements:

  • Knowledge and experience on windows 7 OS
  • Good to have – knowledge in AD and smart hands and feet support.
  • Good to have – knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool – ex – Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Yard Clerk

Anaamalais Toyota Car Showroom, Madurai, Tamil Nadu
₹15,000 - ₹22,000 per month
2 weeks ago
Skills:Inventory Management, Forklift Operation, Data Entry, Organizational Skills, Communication Skills, Attention to Detail, Time Management, Basic Math Skills,Candidate must have 1 to 5 yrs experience in cargo / Logistics / Transport industries. Candidate must have knowledge in operation. Check in with the Yard Controller/In charge before starting work to discuss the daily plan with the Shift Controller. Ensure each load...

SQL Developers Interns Required

Gigafactor Solutions, Madurai, Tamil Nadu
₹400,000 - ₹500,000 per year
3 weeks ago
Skills:SQL querying, Database design, Data modeling, SQL optimization, ETL processes, Data analysis, Problem-solving, Attention to detail,Company OverviewAccopixel Technologies is at the forefront of making the future faster for the world's most ambitious brands. We leverage emerging technologies combined with proven processes and deep expertise to stimulate unlimited opportunities for growth. Our commitment to collaborative partnerships and Co-Innovation helps us overcome...

Branch Head

Aakash Educational Services Limited, Madurai, Tamil Nadu
₹1,000,000 - ₹1,200,000 per year
3 weeks ago
Skills:Leadership, Sales Management, Customer Relationship Management, Financial Management, Team Building, Strategic Planning, Problem Solving, Decision Making,Job RequirementAchieve the Branch Targets. To plan various marketing activities within assigned region.Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support.Meets the Principals, Coordinators and management Personnel of schools for Business generation.Conducting Seminars in schools, open seminars in town, Residential Apartments (Townships) and Corporate.Ensuring Daily...