Deputy Manager - HR Operations

Overview

The objective of this role support including acitivites related to:

• Configuration & Security
• Application configuration design and execution in SF Employee central
• RBP setup and workflow configurations
• Reorganizations, acquisitions, divestitures
• Break/Fix, CR, CCB & Special Project support
• Performance management, learning, succession planning
• Annual process configuration updates (salary plans, performance goals, PDR forms, etc.)
• Configuration, security workbook and Separation of Duties documentation maintenance
• Testing
• Operations testing (BAU) - Break/Fix, CCB, CRs & special projects
• SuccessFactors release testing support
  
  

• Operations Support/Environment
• Incident management - systems and integrations (BOOMI, CPI, Integration Center) - partnership with PepsiCo IT
• Employee data mass loads (including load validation)
• Ticket trend analysis
  

The incumbent will work under the direction of an HR Operations Associate Manager, HBS Global System Support, who will guide and help manage escalations and stay focused on delivering effective solutions. This role will be responsible for EC configurations, fixing the RBP issues, executing mass loads, and working on solving incident tickets within the Success Factors ecosystem. The incumbent will also partner with other team members to identify problems and bring them to leadership for further review.

The People Experience & Operations -Asst Analyst, GBS AMS role requires the ability to collaborate with multiple teams and be focused and solving issues and proactively search and create analysis on root causes.

This requires a highly analytical and detail-oriented technical profile.

Responsibilities

• Collaborate with the Global People Operations team to manage the queue of incidents and service requests - Execution
• Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
• Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
• Work on the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution
• Provide input into the global Release Management process for configuration requests - Execution
• Lead the resolution of escalated configuration and configuration issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to the Associate Manager as necessary
• Maintenance of the configuration and security workbooks, and management of global system naming conventions and standards - Execution
• Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes, and provide status to stakeholders and senior leadership - Execution
  
  

Qualifications

• Minimum of a bachelor's degree, preferably in IT or Human Resources
• 3-5 years of experience in SAP SuccessFactors system implementations and support
• Global large-scale systems implementation, project management, and support experience
• Detailed system configuration experience in large-scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
• SuccessFactors EC certification required
• RBP Setup and workflow configuration
• Application configuration design and execution in SF Employee Central
• Experience collaborating with business teams, subject matter experts, IT, and integration partners in creating optimized system solutions to meet business requirements
• Must be highly organized, with strong follow-up and results-oriented, with strong verbal and written communication skills
• Effective problem-solving skills, high degree of initiative, and creativity with a quality focus and a strong attention to detail
• Experience in managing multiple simultaneous projects on time and on budget
• Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
• Ability to multi-task and prioritize, anticipate, and independently address issues
• HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
• Specialized knowledge of SAP Employee Central configuration/security preferred
• Influencing and communication skills, both verbal and written
• Ability to deal efficiently with multiple issues and difficult situations/people under pressure
• HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
• Specialized knowledge of SAP Employee Central configuration/security preferred
• Influencing and communication skills, both verbal and written
• Ability to deal efficiently with multiple issues and difficult situations/people under pressure