Deputy General Manager - Product Planning & Development

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• The role is responsible for defining the product (or platform) architecture, researching, designing, planning, developing, and evaluating new advanced network/product technologies and its components for products/services. Understand and work with the digital ecosystem of independent software vendors, system integrators, IT consultants, product OEMs, value-added-resellers, and telecom providers, aggregate value from these various ecosystem features and integrate into our own product platforms. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
  
  

Responsibilities

• Translate customer design requirements into functional and technical requirements.
• Work with technology/software teams to develop use cases, PoCs and final product roll outs.
• Create the product architecture design document, lab design document and plan.
• Design & deploy physical architecture elements and integration, security requirements and service realization.
• Define and lead development of supporting systems - define parameters, process, interpretation, synchronization with operators etc.
• Review market and data trend analysis, design, and implementation of improvement initiatives for business processes/systems related to a given product/group of products/technology to enhance product portfolio.
• Provide Level 4 support (design-related issues) to Operations teams for resolution of escalated and chronic issues.
• Support in the preparation of product technical roadmap (next 1-3 years)
• Participate in design reviews of modern technologies.
• Working with wider ecosystem to develop standards, choose appropriate technology solutions and enable complete integration with Tata comm eco system or migration of our clients
• environments.
  
  

Execute projects on a cross-functional and regional basis within the allocated costs, defined scope and timelines. Drive compliance to the change control process

Periodically review business processes and performance against various parameters (turn around time, ease of use, first time right, cost)

Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities.

Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc)

Create statistics to analyze issues and build business cases for the project.

Identify project managers and team based on the nature of identified issues and relevance to functions.

Review project charters prepared by teams and provided own inputs and guidance.

Finalize project milestones and KPIs.

Discuss project charters and milestones at weekly meetings and status on the biweekly calls for any hurdles or roadblocks.

Track success of complete projects against their specific KPIs

Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements, and any hurdles to be resolved.

Drive interfunctional coordination for resolution of issues as required.

Develop and if required along with project team conduct training on the new process to the relevant stakeholders.

Support launch of new products and services - Identify with cross functional team internal processes that would be affected.

Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc)

Participate in launch review calls to provide status update, resolve any dependencies,

Oversee roll out of change plan and drive course correction where required.

Desired Skill sets

• Experience in Design and implementation of secure architectures and designs related to cloud/network/collaboration technologies.
• Experience in creating technical use cases.
• SaaS Platforms & experience in public cloud deployments
• Agile Methodology
• Experience in Data Analytics
• Excellent market knowledge, including industry developments, customer needs, competitor products.
• Experience in creating HLD and LLD
• Familiarity with Industry leading regulatory standards
• Experience in deployment solutions and tying various system architectures.