Deputy General Manager - Customer Service Operations

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Overview

We are looking for a seasoned Technical Lead with over 15 years of experience in Cloud Technologies or Data Operations Centers (DOC). The ideal candidate should have a strong understanding of ITIL processes, be capable of engaging directly with clients, and provide architecture-level recommendations in cloud and DOC environments. A foundational understanding of infrastructure applications such as Active Directory (AD), Microsoft 365 (M365), and Azure AD is preferred.

Key Responsibilities

• Lead technical initiatives related to cloud platforms and DOC operations.
• Conduct detailed reviews of cloud architecture and propose changes to improve scalability, performance, and cost-efficiency.
• Drive and implement cloud cost optimization strategies and ensure adherence to cloud security best practices.
• Interact with clients to understand business requirements and provide strategic architectural input.
• Analyze current cloud and DOC environments, identify gaps, and recommend architecture-level improvements.
• Collaborate with cross-functional teams including infra, application, and security teams.
• Participate in high-level design, planning, and implementation of cloud and operational solutions.
• Provide guidance and support to technical teams during deployment and support phases.
• Create and maintain technical documentation, solution designs, and client presentations.
  
  

Required Skills And Experience

• 15+ years of experience in Cloud (Azure, AWS, GCP) or DOC environments.
• Hands-on knowledge of ITIL framework; ITIL certification is a plus.
• Proven ability to engage with clients and present architecture-level recommendations.
• Basic knowledge of core infra applications such as Active Directory, Microsoft 365, and Azure AD.
• Strong communication, leadership, and stakeholder management skills.
• Ability to assess and improve operational efficiency in DOC/cloud setups.
  
  

Preferred Qualifications

• Cloud certification (Azure/AWS/GCP) is an advantage.
• Experience in hybrid or multi-cloud environments.
• Exposure to automation, monitoring tools, and cloud governance practices.
  
  

Personal Attributes

• Strong analytical and problem-solving skills.
• Proactive and client-focused approach.
• Excellent team collaboration and mentoring capabilities.