Deputy Area Manager - PLCS - Growth

Bajaj Finserv


Date: 3 weeks ago
City: Dhanbad, Jharkhand
Contract type: Full time
Location Name: Dhanbad

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

  •  Responsible for sales activities through call-center for Banking / non-banking products
  •  Campaign management for call-centre.
  •  Data Management & Vendor management.
  •  Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
  •  COA management
  •  Conceptualize and develop promotional campaigns for all the channels
  •  Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
  •  Measure productivity and implement training measures to bridge the gap to achieve required productivity
  •  Initiate and lead various process enhancement and system development projects for both the channels
  •  Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
  •  Monitoring performance and suggest corrective action for:
  •  Key business metrics
  •  Product and portfolio performance
  •  Employee – Call Centre teams productivity
  •  Compliance, policies, guidelines & processes
  •  Resolve all customer escalation and queries related to both the channels


Systems Understanding & Data Analysis:

  •  Understanding of CRM & lending system - Salesforce.com / UNICA
  •  Understanding of campaign management in Dialer
  •  Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
  •  Tracking all important matrix of business on regular basis
  •  Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
  •  Need to have excellent excel and PowerPoint skills


Required Qualifications And Experience

  •  Responsible for sales activities through call-center for Banking / non-banking products
  •  Campaign management for call-centre.
  •  Data Management & Vendor management.
  •  Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
  •  COA management
  •  Conceptualize and develop promotional campaigns for all the channels
  •  Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
  •  Measure productivity and implement training measures to bridge the gap to achieve required productivity
  •  Initiate and lead various process enhancement and system development projects for both the channels
  •  Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
  •  Monitoring performance and suggest corrective action for:
  •  Key business metrics
  •  Product and portfolio performance
  •  Employee – Call Centre teams productivity
  •  Compliance, policies, guidelines & processes
  •  Resolve all customer escalation and queries related to both the channels


Systems Understanding & Data Analysis:

  •  Understanding of CRM & lending system - Salesforce.com / UNICA
  •  Understanding of campaign management in Dialer
  •  Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
  •  Tracking all important matrix of business on regular basis
  •  Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
  •  Need to have excellent excel and PowerPoint skills

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