Deputy Area Manager - PLCS - Growth
Bajaj Finserv
Date: 1 day ago
City: Dhanbad, Jharkhand
Contract type: Full time

Location Name: Dhanbad
Job Purpose
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
Job Purpose
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
- Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee – Call Centre teams productivity
- Compliance, policies, guidelines & processes
- Resolve all customer escalation and queries related to both the channels
- Understanding of CRM & lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills
- Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee – Call Centre teams productivity
- Compliance, policies, guidelines & processes
- Resolve all customer escalation and queries related to both the channels
- Understanding of CRM & lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accountant
Recruitfy,
Dhanbad, Jharkhand
9 hours ago
Job ResponsibilitiesFinancial Management: Maintain accurate financial records for property sales, leases, and rental income.Accounts Payable & Receivable: Manage vendor payments, client invoices, and follow up on outstanding dues.GST, TDS & Tax Compliance: Ensure timely filing of GST, TDS, and other statutory compliances related to real estate transactions.Bank Reconciliation: Regularly reconcile bank accounts, loan accounts, and financial transactions.Budgeting & Forecasting: Assist...

SA- Dhanbad- Jharkhand (FOFO)
Lenskart.com,
Dhanbad, Jharkhand
5 days ago
0 to 5 years of experience in sales, particularly in industries like banking, insurance, education, fintech, and edutechAbility to develop and manage accounts, assess performance results, and adjust sales programs accordinglyExperience

Centre Manager - Microfinance
Bajaj Finserv,
Dhanbad, Jharkhand
2 weeks ago
Location Name: Barwadda MFIJob PurposeResponsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out polices of the company. Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification and income assessment, ensure collections and recoveries are done as per the Group/Centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.Duties And ResponsibilitiesConduct village...
