Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finserv


Date: 3 weeks ago
City: Gorakhpur, Uttar Pradesh
Contract type: Full time
Location Name: Gorakhpur

Job Purpose

“This position is open with Bajaj Finance ltd.”

  •  Customer Satisfaction
  •  One Stop solution for any Collection related Queries of branch walk-in customers


Duties And Responsibilities

  •  Responsible for giving end to end solution for any collection related complaints to the walk-in customers
  •  Responsible to coordinate with all collection departments (Credit cards, GCL, NPL, SF, Digital, Non-Digital, SAL, PLCS,) to resolve the complaint
  •  To maintain trail of complaints and ensure on time closure in system
  •  To Co-ordinate with Branch Customer Service Team


Required Qualifications And Experience

  •  Excellent Customer handling skills
  •  Knowledge of Collection Process & Hierarchy
  •  Decisiveness
  •  Solution Oriented Approach
  •  Proficient in MS Excel and Advanced Excel
  •  Good communication skills & Negotiation Skills
  •  Demonstrated ability to lead from the front & excellent relationship skills.

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