Department Manager - Reliance Footprint

Reliance Retail

Date: 1 week ago

City: Durg, Chhattisgarh

Salary: ₹200,000 - ₹500,000 per year

Contract type: Full time

Strategy and Planning

To drive the business by tagging the potential customers
To increase store sales and forecast the upcoming store opportunity
To drive the profitability of the store
To maintain the Store Service Level Agreement(SLA)

Project Management, Financial Planning & Budgeting

To achieve the store target and focus on gross margin of categories
To control the shrinkage and perform periodic audit
To maintain the break even business and also focus in bottom line of store
To control the Operational Expenditure of store
To optimize age of inventory and ensure stock turns
To maintain a competition mapping matrix and communicate timely feedback w.r.t product, price and promotions.
To implement marketing plans for the store and drive sales promotion and events for the store

People Management

To control Attrition
To recognize and develop talent
To optimize manpower resource for category
To aid in functional and behavioral training
To mentor sales assistance through training and career planning
To update category and store associates on latest development in new product/brands and presentation/selling technique
To ensure timely review and feedback takes place for all store employees

Policies, Processes & Procedures

Monitor sales figure/ inventory planning
Adhere to Mockshop guidelines
100% Standard Operating Procedure (SOP) Implementation and Adherence by team
Ensure Negative Inventory Control
Statutory Compliance To ensure adherance of Store SOP.
Conduct Store SOP training frequently.
Maintain Store Ranking

Customer * To ensure that the stores follow the Visual Merchandising (VM) guidelines

To ensure that sales team meets customers need
To understand customer needs and fulfil required gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner
To maintain the customer index and connect with customer timely and promote the store activities and promote the sales
To ensure Conversion, Available To Ship (ATS) and NOB as per target.
To ensure NPS achievement should be more than 85% objectives.

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