Department Manager
Reliance Retail
Date: 7 hours ago
City: Thrissur, Kerala
Salary:
₹300,000
-
₹400,000
per year
Contract type: Full time
Job Title: Department Manager Retail Fashion Store
Location: [Specify Store Location]
Reports to: Store Manager / Area Manager
Job Purpose
The Department Manager is responsible for overseeing the daily operations of a specific department within the fashion retail store. The role ensures excellent customer service, effective team management, visual merchandising standards, and achievement of sales targets.
Key Responsibilities
Sales & Profitability
Location: [Specify Store Location]
Reports to: Store Manager / Area Manager
Job Purpose
The Department Manager is responsible for overseeing the daily operations of a specific department within the fashion retail store. The role ensures excellent customer service, effective team management, visual merchandising standards, and achievement of sales targets.
Key Responsibilities
Sales & Profitability
- Drive departmental sales and meet/exceed targets and KPIs.
- Analyze sales data to identify opportunities for growth.
- Manage stock levels, markdowns, and inventory to maximize profit.
- Ensure exceptional customer service is delivered at all times.
- Handle escalated customer queries or complaints professionally.
- Build and maintain strong relationships with customers.
- Recruit, train, motivate, and coach team members.
- Plan and organize staff schedules, ensuring adequate coverage.
- Conduct performance appraisals and provide constructive feedback.
- Maintain high visual merchandising standards as per brand guidelines.
- Ensure the department is clean, organized, and replenished at all times.
- Execute promotions, pricing, and signage accurately.
- Ensure adherence to company policies and procedures (cash handling, health & safety, loss prevention).
- Monitor shrinkage and implement measures to reduce stock loss.
- Support store-wide initiatives and collaborate with other departments.
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