Delivery Manager, Customer Engagement Suite (English)

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurgaon, Haryana, India; Bengaluru, Karnataka, India; Hyderabad, Telangana, India.Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 10 years of experience in a technical project management or a customer-facing role.
• Experience in program management in environments using Waterfall, Agile, and Hybrid methodologies.
• Experience with people management.
• Ability to communicate in English fluently to support client relationship management in this region.
• Ability to travel up to 40% of the time as required.
  
  

Preferred qualifications:

• Master's degree in Computer Science, or a relevant field.
• Experience in account management, client service, or management consulting, which includes working with channel partners, systems integrators, and third-party teams to deliver cloud-centric solutions.
• Experience planning and delivering cloud solutions in public cloud environments like Google Cloud Platform, or in hybrid environments.
• Ability to navigate in ambiguous environments.
  
  

About The Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Delivery Manager, you will work directly with Google’s customers and various stakeholders in Google Cloud to shape up transformation programs. You will provide thought leadership, delivery management, consulting, and technical skills to customer engagements while working with Google's cross-functional executives and technical leaders to oversee the planning and deployment of solutions via Google Cloud Platform (GCP). You will also work with cross-functional and cross-regional teams in establishing synergies around delivery consistency and asset development. You will also be managing a team of architects and consultants who will be part of GCP engagements pre-sales and delivery.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead and manage a portfolio of Customer Engagement Suite (CES)/Contact Center AI (CCAI)-focused programs and offerings, including the development of reusable assets and enablement of Google Cloud Solutions to support global pre-sales efforts.
• Oversee CES/CCAI engagements, ensuring benefit realization through effective coordination, capability enablement, and change management across delivery teams.
• Manage communications with all stakeholders such as technical and business, provide transparency across the engagement, progress against outcomes and timely updates.
• Build a Delivery team, across functions to break down problems and enable delivery by creating clarity from ambiguity, structuring to maximize value and remaining open minded to pivot if needed.
• Define criteria for control an management of deliveries/engagements, advocate delivery and process excellence, seek and implement continuous improvements.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .