Delivery Manager

Delivery Manager, Assurant-GCC, India

The primary purpose of this position is to deliver the desired business solutions and products that enable the continued growth and expansion of our Connected Living and Automotive lines of business, as well as ensuring timely and on budget delivery. The business needs range from the implementation of new clients, expanding products and services with existing clients and the implementation of new products and services.

The primary objective of this position is to ensure we deliver on our commitments to clients and internal stakeholders, with a focus on timeliness, quality, and continual improvement.

This position will be Remote at our India location.

What will be my duties and responsibilities in this job?

• Represents the client’s interests and communicates details about the desired project direction from the client’s perspective.
• Consult with internal stakeholders (business and operations leaders) to understand business objectives and challenges and define project goal.
• Adhere to PMBOK and Scaled Agile Framework; establish project, drive end to end project execution, and acceptance.
• Partner with Product Owners, Software Engineering team for the requirement, design, build, end to end verification and technical and operational readiness of Technology Products.
• Chair project meeting and maintain project documentation. Provide thought-leadership in internal and external meeting. Facilitate collaboration.
• Ensuring delivery of the client and business needs within agreed upon timelines and budget. Manage and drive internal and external dependencies. Coordinate and support cross-functional teams to ensure all dependencies are completed on time.
• Identify, quantify, and mitigate project risks.
• Manage and lead integration to client systems, client data migrations, and client cutover and product go live.
• Driving the coordination of a test strategy and test plan, including but not limited to Systems Integration Testing, User Acceptance Testing and Post Go-Live Hypercare.
• Coordination with additional functional areas, such as Legal, Marketing and Compliance and Finance and Accounting to aid in the creation, review and deployment of product documents and materials.
• Support creation, adaptation or re-engineering of client processes and Assurant business and operational processes.
• Prepare and execute post-launch transition to product BAU teams: account executive, IT application support, operations, etc.
• Primary contact point for Stakeholders & Client Representatives. Manages client communications, expectations, and deliverables.
• Communicate project status and milestone achievement to cross-functional teams and leadership team; prepare and present to governance and steering committee.
• Aiding in continual improvement related to implementation and program delivery methods.
  
  
  

What are the requirements needed for this position?

• Minimum 5 years of project management experience in software development, system integration, system upgrade and cutover.
• Experience in implementing large scale product launches and/or client programs.
• Experience in collaborating with cross-functional teams and effective client engagement remotely.
• Self-motivated to work independently, adapt to shifting priorities & align activities/priorities to meet organizational goals. Good time management skills.
• Good written and verbal communication skill, and negotiation, persuading & influencing skills.
• Demonstrated ability to solve problem and resolve conflict.
• Ability to process complex data and information from multiple sources, and to effectively communicate the related findings, statuses, and actions to a broad audience driving decisions needed to move forward.
• Bachelor’s Degree in related field
• Fluent in English
• Flexible work hours are essential to effectively collaborate with clients and internal teams across the APAC regions and the USA. This involves working from 6am IST to coordinate with New Zealand and from 6pm IST to collaborate with teams in Atlanta USA.
  
  
  

What other the Preferred Experience, Skills, and Knowledge?

• PMP Certification
• Scaled Agile Framework (SAFe) Certification
• Experience in the industries of general insurance, extended warranties, or phone and tablet trade-in and upgrade.
• Experience of professional services delivery to external clients.
• Solution architect background and experience of design, development, integration and verification.