Debt Collection Manager

Career Job Solution


Date: 3 weeks ago
City: Surat, Gujarat
Contract type: Full time
Job role:Debt Collection Manager

Roles And Responsibilities

  • Managing a team of ground Field Executives for effective efficient recovery of overdue amounts from default customers through planned visits to customer addresses
  • Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
  • Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular timely follow-ups with customers
  • Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, )
  • Maintain fair collection practices in adherence with the code of conduct legal guidelines and ensure that the team follows the same
  • Ensure agents regularly attend all meetings, ahms, and training sessions as required
  • Highlight accounts requiring legal action and following process on the same
  • Ensure that the team adheres to sops related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases,alongside review and presenting a synthesis of high-value accounts on a weekly basis
  • Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
  • Ensure that you and the team are up to date on all relevant circulars and all products/services offered.
  • skills required:
    • Strong communication and influencing
    • Should have a geographical understanding of specified
    • 2 - 5 years of people management experience in sales, operations, customer experience or collections
    • Should have a working knowledge of ms excel and Google Sheets
    • Should have high professional ethics and integrity
    • Qualification: Any Graduate
    • hr shaik hafizoon +91 8309037984 Email updated cv [email protected]
This job is provided by Shine.com

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

IT Project Manager

iPangram, Surat, Gujarat
₹600,000 - ₹1,200,000 per year
2 weeks ago
We are seeking an experienced IT Project Manager to lead and oversee our company’s ongoing and upcoming projects. In this role, the focus will be on collaborating closely with cross-functional teams to ensure that all project requirements, deadlines, and milestones are met efficiently. Requires proven expertise in project management and the ability to lead diverse teams of various sizes.The RoleKey...

Sr. Mep Engineer

Job Express Live, Surat, Gujarat
2 weeks ago
Job DescriptionUrgently Required "HEAD MEP" for Surat Based Construction Company.Job Duties Hands-on experience in troubleshooting many critical bottlenecks raised during projects and prepared detailed report submitted the same to the appropriate authorities for smooth operations. Distinguished capabilities in coordinating with internal/external stakeholders involving top level management, customers as well as government authorities for running successful projects. Exposure in maintenance /...

Risk and Finance Data Analyst

Nivoda, Surat, Gujarat
3 weeks ago
About The RoleYour mission is to drive insight that helps our business succeed. Your keen eye for detail and analytical prowess will empower us to optimise risk management and financial strategies, seize opportunities, and stay one step ahead of potential threats. With your expertise, we will navigate complex risk landscapes, refine our approaches, and safeguard our business against unforeseen challenges.What...