Datacenter Technician

Introduction

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a Site Reliability Engineer to join our IBM Cloud VPC Observability team. This team is dedicated to ensuring that IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. If you are someone who wants to know what it takes to build a scalable, secure and reliable service and want to grow your technical depth in all aspects of Site Reliability Engineer including security, monitoring, automation, development, infrastructure, self-healing, troubleshooting and are a go-getter with an ownership mindset, we may be the right team for you.

Your Role And Responsibilities

• Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems; and
• Able to communicate and to work with other technicians, departments, and customers in technical support situations.
• Demonstrates and applies greater knowledge of the company’s product.
• Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
• Researches problems and recommends solutions.
• Assists in the provision of on-job-training.
• Professionally process and resolve asset request cases that support proper accounting for site inventory
• Maintain site inventory with zero discrepancy through adherence of asset management procedures
• Inbound and outbound fulfillment that enables achievement of business deliverables
• Ensure that any asset defects, damages, discrepancies or deviations are escalated to management for timely support and resolution
• Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday
• Able to work in various IBM Cloud locations in Chennai
  
  

Required Technical And Professional Expertise

• 2+ Years of experience.
  
  

We require physical server hardware experience (Assembling of Servers like Motherboards, RAM, Hard disk, Raid Controllers, network cards etc…). OS exp is a plus, emphasis on physical server hardware exposure

• Responsible for scheduling and performing hardware maintenances for IBM Cloud customers that involve upgrades, downgrades, support requests, etc. Physical hardware upgrades/downgrades referring to Server Hardware like RAM, Hard drives, Processors, Network cards etc..
• Troubleshoot and resolve problems with basic physical network cable/device connections at server/switch/stack for network devices in the Data center physically.
• Person must worked in the physical Data center with 100% onsite experience. (NO REMOTE SUPPORT)
• 24/7 Operations with 100% onsite support (No Remote or On call support). No specific shifts, Rotating shift schedule
• Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices.
• Physical Infra servers knowledge along with basic understanding of network devices (Like network phyiscal cabling and Optics and inter Connectivities etc…) to extend onsite support for the remote Network teams and Network ISPs personel.
• Outage events are performed under the supervision and guidance of Site Management.
  
  

Preferred Technical And Professional Experience

• May be directed to perform other duties consistent with training and skill levels required for this position.
• Understand site capacity utilization and provide assistance with Management on capacity planning.