Data Quality Analyst I

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Summary

Detail-oriented and results-driven Data Quality Analyst with an extensive background in improving data accuracy, completeness, and consistency in our CRM (Salesforce). Adept at cleaning and maintaining data, and provide exceptional service to our supported business functions. Proficient in data governance, and leveraging tools to ensure optimal data integrity for business operations.

Responsibilities

• Data Enrichment: Regularly audit and clean account data and hierarchies within Salesforce to ensure its accuracy, completeness, and relevance
• Data Governance: Ensure data management practices align with internal policies, compliance requirements, and industry best practices.
• Collaboration: Work cross-functionally with sales, marketing, and regional teams, seeing tasks to resolution
• Ticketing Systems & Support: Provide guidance to end-users with data entry, account creation, and general requests.
  
  

Qualifications

• Degree: Bachelor’s at minimum
• Customer Research: Looking up end-customer details to verify address, parent companies, financial statements, and
• Familiarity with Data Obligations (Company & Legal level): Basic understanding of GDPR, Office of Foreign Asset Controls (OFAC)
  
  

Experience

• 1+ Yrs of experience working on data quality improvement initiatives within Salesforce, improving data accuracy.
• Creating & updating account, opportunity, and custom object data
• Worked with a ticketing system, adhering to strict SLAs
  
  

You are use to:

• Working with cross-functional teams to implement or transform data to increase system integrity.
• Identifying duplicates, missing information, and other discrepancies, implementing corrective actions
• Consistently adheres to company policies and maintains a high standard of professionalism, both written and verbal
• Ability to multitask between ad-hoc requests and daily commitments
  
  

You are known for:

• Attention to Detail: Exceptional focus on data accuracy and the ability to spot discrepancies or inconsistencies.
• Problem-Solving Skills: Seeing requests to resolution, regarding data quality processes, and ensuring appropriate teams are looped in if necessary.
  
  

Technical Skills

• CRM System: Salesforce
• Data Manipulation: Excel / Gsheet
• Data Enrichment Tools: Dun & Bradstreet, HG Insights, Zoominfo, 6sense
  
  

Preferred Skills; Not required

• Data Visualization: Tableau, Anaplan
• Data Querying: SQL / SOQL
• Data Querying: Salesforce Reporting
• Data Quality Tools: DemandTools, Dataloader, SalesforceInspector
  
  

Certifications (Optional)

• Salesforce Certified Administrator or Salesforce Certified Data Architect.
  
  

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
  
  

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.