Cyber - Strategy and Transformation - SA - ServiceNow SAM

Summary

Position Summary

Cyber

Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights to help our clients navigate the ever-changing threat design and technology as we partner with clients to transform finance.

Position Summary

Level: Solution Advisor

Work you’ll do:

• Assist in configuring SAM Pro modules and implementing asset lifecycle workflows (software requests, approvals, provisioning, reclamation, and retirement) using ServiceNow Flow Designer.
• Contribute to the creation of technical workflow diagrams, UI mockups, and effective data/object models for software asset management projects.
• Support deployment tasks to higher environments, including workflow testing, troubleshooting, and ongoing system improvements.
• Work with Content Library and publisher packs to normalize and maintain software data within ServiceNow SAM Pro.
• Collaborate on integrating relevant discovery tools (e.g., SCCM, JAMF) to enhance asset inventory, utilization tracking, and data accuracy.
• Maintain high integrity across SAM Pro records, CMDB, and software catalog by evaluating asset completeness and resolving data issues.
• Participate in workshops and requirements-gathering sessions to identify process improvement opportunities and automation use cases.
• Assist in analyzing software usage patterns, flagging optimization or reclamation opportunities, and preparing actionable metrics and dashboards.
• Provide technical support and documentation to project teams and end users.
• Work actively with cross-functional groups (IT, procurement, cyber risk) to enable effective asset management and compliance.
• Stay updated with emerging SAM Pro features, best practices, and industry trends.
• Contribute to research and development of enhancements, templates, or internal accelerators for SAM Pro adoption.
  
  

The team:

Cyber Strategy & Transformation teams develop and transform cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. They keep the enterprise a step ahead of the evolving threat landscape and give stakeholders confidence in the organization's cyber posture. Services include the design of cyber organization, governance, and risk assessments. Services also encompass Cybersecurity Assessments and Frameworks, Cyber Transformation Management, Technology Software and Asset Compliance Management, Third Party Risk Management, Cyber Risk and Compliance, Solution Design and Implementation, and Cyber Risk Analytics and Quantification Reporting.

Qualifications:

Must Have Skills/Project Experience/Certifications:

• 3-5 years of hands-on experience with ServiceNow and SAM Pro modules.
• Demonstrated ability to configure SAM workflows, create and test automation using Flow Designer, and maintain accurate asset records.
• Experience with discovery tool integration and software data normalization.
• Solid problem-solving and troubleshooting skills around SAM and ServiceNow platforms
• Create flows by requirement gathering on Visio
• Integrate with Discovery tools and SCCM to collect usage and installation data.
• Integrate SAM with contract and vendor management modules.
  
  

Good to Have Skills/Project Experience/Certifications:

• ServiceNow CSA or CIS-SAM certifications (preferred).
• Experience with CMDB, asset inventory, or configuration management integrations.
• Familiarity with cloud/SaaS assets and hybrid infrastructure environments.
• Working knowledge of SCCM, Flexera, JAMF, or similar SAM/ITAM tools.
• Awareness of cyber risk and compliance processes.
• Strong communication, technical writing, and collaboration skills.
  
  

Education:

• Bachelor’s degree + MBA (Preferred)
  
  

Location:

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata
  
  

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

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Requisition code: 307667