Customer Support Representative - Voice
ResultsCX
Date: 3 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time

We are seeking a Patient Support Service Representative (Voice) to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.
What job duties can I expect to perform as a Customer Support Representative?
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
What job duties can I expect to perform as a Customer Support Representative?
- Handle inbound and outbound calls related to healthcare services.
- Service customers seeking support with their monthly healthy benefit package.
- This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
- Customers will seek help with replacement cards, balance checks, and contact information updates.
- Successful associates can distinguish varying levels of customer complexity & communicate effectively.
- Ensure compliance with HIPAA and other healthcare regulations.
- Resolve customer queries efficiently while maintaining professionalism.
- Maintain records of patient interactions and escalate complex cases when needed.
- Bachelor's degree in any field
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with empathy and professionalism.
- Basic knowledge of healthcare processes and medical terminologies (preferred).
- Problem-solving and multitasking abilities.
- Cognitive and Behavioral Assessment: Traitify – Medium or High
- Language Proficiency: Emmersion – B1 CEFR score
- Typing Test: 25 WPM at 95% accuracy
- Familiarity with CRM software or call center tools (a plus).
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Regional General Counsel, India
Danaher Corporation,
Bengaluru, Karnataka
23 hours ago
At first glance, you’ll see Danaher’s scale. Our 65,000+ associates work across the globe at more than 15 unique operating companies within three platforms—life sciences, diagnostics, and biotechnology.Look again and you’ll see the opportunity to build a meaningful career, be creative, and take risks with the support you need to be successful. You’ll find associates who are as certain about...

QA Engineer, AS
Deutsche Bank,
Bengaluru, Karnataka
1 day ago
Position OverviewJob Title: QA EngineerCorporate Title: AssociateLocation: Bangalore, India Role DescriptionQA Engineer is expected to lead the effort to build and maintain automated test frameworks and/or extend existing frameworks. These frameworks should assist in performing end-to-end testing in multi-component, micro-service environments. Will work with the test engineers/vendor team to design and develop a reusable architecture for the test automation; participate...

Motion Graphic Designer
Meesho,
Bengaluru, Karnataka
4 days ago
About The TeamAs the Growth team, we play a key role in making Meesho one of the most sought-after e-commerce destinations in India. We hold end-to-end responsibility to launch and scale-up users on the platform by ensuring the right selection, competitive pricing and sales. As a Motion Graphic Designer in our team, you will join us to create the best...
