Customer Support Representative International Chat Process (English) Kolkata, India

Are you a graduate with strong English communication skills looking to step into a global support role? Fusion CX is hiring Customer Support Representatives for its international chat support process at our Kolkata office. If you are detail-oriented, tech-savvy, and fluent in written English, this is your opportunity to grow your career with a company that values precision, professionalism, and performance.

If you are searching for international process jobs in Kolkata, chat support roles, or graduate-level customer service jobs in West Bengal, this opening is your gateway to a global career in customer experience. Apply now for the customer support representative (Chat) role in Kolkata, India. Multiple roles available.

Customer Support Representative (Chat English) Key Responsibilities

• Handle real-time customer queries through live chat with a focus on accuracy, clarity, and speed
• Deliver prompt, empathetic, and solution-focused responses to international customers
• Adhere to quality standards while managing multiple conversations efficiently
• Document every interaction with clarity in internal CRM tools
• Coordinate with internal teams for timely resolution of escalations
• Maintain professionalism and brand tone in all written communications
• Meet KPIs such as Response Time, Chat Accuracy, CSAT, and Chat Handling Time
  
  

Job Requirements Customer Support Representative (Chat English)

• Must be a graduate in any discipline (graduation is mandatory)
• Fluency in English (spoken and written). Communication level Versant 5/6 is required.
• Strong grammar, typing, and multitasking skills
• Willingness to work in 247 rotational shifts (any 9-hour shift)
• Prior experience in international chat support is a plus
• Ability to work independently and under pressure in a fast-paced environment
• Strong customer orientation with attention to detail
  
  

Process Details

• Process Type: International Chat Support
• Work Mode: Work from Office
• Shift Window: Rotational shifts (24/7, 9 hours per shift)
• Location: Kolkata, West Bengal
  
  

Why Join Fusion CX?

At Fusion CX Kolkata, we go beyond customer service; we build careers fueled by innovation, empathy, and growth. As part of our international chat support team, youll engage with customers worldwide while building professional capabilities that set you apart.

• Work in a world-class facility located in Kolkata
• Join a fast-paced, global support team that recognizes your performance
• Access structured training, development, and leadership tracks
• Thrive in a culture thats inclusive, employee-focused, and future-ready
• Be part of a global CX company committed to delivering excellence through its people
  
  

Looking for chat process jobs in Kolkata, international customer support roles, or a stable career path in global service delivery? Apply today and experience the Fusion CX difference.