Customer Support Onboarding Associate

Customer Onboarding / Customer implementation Support Specialist

Location: Chennai , Work Mode: Hybrid

Shift: Night Shift / Uk Shift (6:30 PM – 4:00 AM IST or 2:00 PM – 11:00 PM)

Qualification: Bachelor's Degree is mandatory

At Toast, we’re building the restaurant platform that helps restaurants adapt, take control, and get back to doing what they love—growing the businesses they’re passionate about.

Bready to make a change?

About The Role

Join our Onboarding Support team and be the friendly expert that helps new customers get started with Toast. You’ll work behind the scenes to make sure their onboarding journey is smooth, supportive, and successful.

Key Responsibilities

• Leverage product knowledge and customer service expertise to support cross-functional workflows
• Meet defined SLAs consistently for assigned tasks
• Manage multiple tasks with competing deadlines efficiently
• Drive continuous improvement within the onboarding process
• Collaborate closely with teammates across local and global teams
• Communicate openly to raise concerns and share suggestions
• Embrace change and proactively pursue learning opportunities
• Manage tools including Salesforce.com, Zendesk, JIRA, and Asana
  
  

Required Skills & Experience

• 2–4 years of experience in a professional customer service environment, supporting internal teams
• Bachelor’s degree is mandatory
• Strong communication skills (verbal and written)
• Strong Excel skills + proficiency in Google Workspace
• Experience meeting SLAs in task-driven environments
• Willingness to work in rotational shifts, including night shifts
• Proficiency in Google Suite
• Fast learner, self-starter, and team player
  
  

We Are Toasters

At Toast, our employees are the secret ingredient. We’re committed to diversity, equity, and inclusion. We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.