Customer support executive (voice process)
Genxlead
Date: 2 weeks ago
City: Hosūr, Tamil Nadu
Salary:
₹180,000
-
₹270,000
per year
Contract type: Full time
Skills:
Interpersonal Skills, Communication skills, Customer Service, Domestic voice process, Hindi communication, English communication,
Roles And Responsibilities.
Mobile Number: 7200219505.
Interpersonal Skills, Communication skills, Customer Service, Domestic voice process, Hindi communication, English communication,
Roles And Responsibilities.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt to and respond to different characters.
- A proven customer support experience is an added advantage.
- Graduates from any stream.
- Fresher or 0 to 2 years in customer care domestic voice process.
- Excellent communication in Hindi and English is mandatory.
Mobile Number: 7200219505.
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