Customer Support Executive in Lucknow

We are looking for a Customer Support Executive (Fresher & Exp both can apply). We strongly encourage people who are interested in the role to apply.

Key Responsibilities

• Provide prompt and empathetic support to customer queries and complaints.
• Communicate clearly and effectively through calls, chats, or emails.
• Investigate and find solutions if the information is insufficient.
• Maintain a professional and patient tone while handling queries.
• Work independently as well as collaboratively with the team.
• Use Excel tools efficiently for data entry and reporting.
  
  

Requirements

• Strong verbal and written communication skills.
• Good command over Excel.
• Problem-solving ability and conflict resolution skills.
• Proactive approach to assisting customers.
• Ability to meet deadlines and manage time effectively.
• Active listening and clear articulation.
• Multitasking and prioritization skills.
• Team player with the ability to work independently.
  
  

About Company: ClickRetina is an internet marketing, web design, SEO, and services firm that specializes in providing strong building blocks for organizations planning to reap the benefits of the internet. We are a leading India-based web services firm providing professional services in the areas of search engine optimization, website designing & website development, e-commerce promotion, guest posting, internet branding, and offshore outsourcing services across various industry verticals.