Customer Support Executive in Faridabad, Faridabad

ROI 10X


Date: 4 hours ago
City: Faridabad, Haryana
Contract type: Full time
We are looking for a customer support executive who can manage our customer communication across WhatsApp, email, Instagram, and website chat. You will be the first point of contact for our customers and responsible for ensuring a smooth and professional experience.

Key Responsibilities

  • Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat
  • Resolve order-related issues like tracking, returns, exchanges, and refunds
  • Coordinate with internal teams for delivery and product updates
  • Maintain records of customer interactions and update order sheets (Excel/Google Sheets)
  • Proactively follow up on abandoned carts and improve conversions
  • Provide product information and styling assistance to customers (if needed)

About Company: ROI 10X is a performance marketing agency that delivers targeted advertising campaigns to maximize return on investment. We specialize in Google Ads, Facebook Ads, and Instagram Ads, and our data-driven strategies ensure that every dollar spent generates the maximum possible return. Our certified Ads experts work with clients to develop campaigns that drive quality traffic to their website, while our Facebook and Instagram Ads target highly customized audiences. We also offer landing page optimization, A/B testing, and conversion rate optimization, and provide detailed reporting and analysis for complete visibility into campaign performance.

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