Customer Support Executive in Bhopal

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints professionally.

Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via call, email, live chat, and social media.
• Identify and assess customers' needs to provide accurate and timely solutions.
• Resolve customer complaints by gathering relevant information, investigating the issue, and implementing effective resolutions.
• Collaborate with other departments or escalate complex concerns to ensure timely closure.
• Maintain detailed and accurate records of customer interactions and transactions in the system.
• Provide product information, technical assistance, and troubleshooting guidance.
• Assist customers with order placements, returns, refunds, and exchanges in adherence to company policies.
• Minimize RTO (Return to Origin) costs by proactively resolving post-delivery queries and return order statuses.
• Identify opportunities for improving customer satisfaction and share constructive feedback for product/service enhancement.
• Stay updated on product features, updates, and industry trends to effectively assist custom.
  
  

Requirements

• Proven experience in a customer support or similar role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Strong problem-solving and analytical skills to evaluate and resolve customer concerns.
• Ability to multitask, prioritize workload, and manage time effectively.
• High attention to detail and strong organizational skills.
• A positive attitude with a genuine passion for delivering exceptional customer service.
• Must have access to and bring a personal laptop to work.
  
  

Why Join Us?

Join our dynamic customer service team and help deliver an outstanding experience to our valued customers. If you’re someone who thrives on solving problems and ensuring customer delight, apply now and be part of our journey toward continued customer satisfaction and success.

About Company: We are India's first specialized lip care brand. We understand that there is no other body part like lips, hence it requires special attention. And thus, we decided to just focus on lips and make specialized lip care products for all your lip care needs. But just making lip care products like any other brand does not make us specialized. Our carefully developed formulation does. Our in-depth study of lips properties and finding the apt ingredients to resolve issues. We source the finest of ingredients across the world to develop the best quality of products.

Your lips might need nourishment, treatment, or styling, we offer products in all lip care categories with a complete regime-based product line. We understand that everyone has a different budget, but all lips deserve special care and attention. So, we make sure to offer products in all price segments. Your pocket should not restrict you to take the best care of your lips. We are a USFDA approved entity.