Customer Support Executive - Fresher(Entry Level)

Company Overview:

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are seeking an enthusiastic and customer-oriented Customer Support Executive - Fresher (Entry Level) to join our dynamic team. This is a fantastic opportunity for fresh graduates eager to begin their career in customer service. In this role, you will be responsible for delivering outstanding support to customers, addressing their inquiries, and ensuring an excellent customer experience across multiple channels.

Key Responsibilities:

• Customer Assistance: Provide timely assistance to customers through various communication channels (phone, email, live chat), ensuring their queries are resolved promptly.
• Issue Resolution: Help customers resolve issues efficiently by offering clear and effective solutions, ensuring a high level of customer satisfaction.
• Product Knowledge: Acquire and maintain an in-depth understanding of the company's products and services to provide accurate information and assistance to customers.
• Customer Feedback: Gather and document customer feedback to identify areas of improvement for products, services, and the overall customer experience.
• Escalation Management: Escalate complex or unresolved issues to higher-level team members or supervisors to ensure timely resolution.
• Documentation: Accurately record customer interactions, complaints, and solutions in the company's CRM system.
• Process Adherence: Follow established procedures and guidelines to ensure quality and consistency in customer service.
• Collaboration: Work closely with other departments (e.g., sales, technical support) to resolve customer inquiries in a seamless manner.
• Customer Engagement: Build strong, positive relationships with customers through polite, helpful, and professional communication.

Qualifications:

• Bachelor's degree in any discipline.
• Recent graduates or freshers with a strong interest in customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric approach.
• Basic problem-solving abilities and a desire to continuously learn.
• Strong multitasking abilities and time management skills.
• Patience, empathy, and a friendly attitude when addressing customer issues.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Robust training and mentorship programs to ensure your success.
• Opportunities for career growth and professional development within the company.
• A collaborative and supportive work environment focused on employee well-being.

Location:

Gachibowli, Hyderabad

Application Process:

Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and passion for the Customer Support Executive - Fresher position via The Golden Rise's career portal.