Customer Support Executive

About Sahaj Retail Limited

Sahaj Retail Limited is a leading name in providing innovative and reliable retail and digital services to customers across India. We aim to empower people through technology-driven solutions, ensuring convenience, trust, and quality service.

Job Summary

We are seeking a motivated and energetic Customer Support Executive to join our CRM department. The role involves assisting customer queries with Phone Calls and Emails only. Freshers with basic typing speed can also apply for this role.

Key Responsibilities

• Assist customers with there queries through calls and emails.
• Handle customer queries and objections professionally to ensure successful conversions.
• Maintain and update the customer database regularly.
• Maintain call quality standards and comply with the company’s CS process.
• Provide feedback to the management team on customer needs, problems, and market trends.
  
  

Key Skills & Competencies

• Basic verbal communication skills in Hindi and English (knowledge of regional languages will be an advantage).
• Goal-oriented and self-motivated.
• Ability to handle rejection and remain positive.
• Basic computer skills and typing.
  
  

Qualifications & Experience

• Minimum 12th pass
• 0–2 years of experience and Freshers with good communication skills can also apply.
• Experience in insurance, telecom, banking, or retail sales will be an added advantage.