Customer Support Executive

Job Title: Customer Support Executive

Work Type: Remote (Work-from-Home)

Overview:

We are seeking a proactive and customer-centric Customer Support Executive to join our

team. This remote position offers the flexibility to work from home, competitive pay, and

performance-based bonuses. The ideal candidate is fluent in both Hindi and English,

passionate about helping customers, and skilled in handling interactions via phone and chat

platforms.

Key Responsibilities:

● Handle inquiries, provide solutions, and assist with product or service-related

questions to Customers in chat process

● Conduct outbound calls to enhance customer satisfaction and support business

needs before or after purchases.

● Manage customer interactions efficiently and professionally via chat and phone,

ensuring prompt resolutions..

● Support additional customer experience tasks as required to meet business

objectives

Requirements:

● Minimum of 1 year of experience in a customer support role in chat role majorly

● Proficiency in Hindi and English, with excellent verbal and written communication

skills.

Skills and Traits:

● Strong writing, speaking and interpersonal skills to effectively connect with and

assist customers.

● Enjoys engaging with people and solving customer problems.

● Ability to multitask and manage time efficiently across chat and phone interactions.

● Empathetic nature, ensuring a positive experience for all customers.

Benefits:

● Competitive salary package with performance-based incentives.

● Flexible work-from-home option.

● Opportunity to grow in a dynamic and fast-paced startup environment.

Join Us:

If you’re passionate about delivering exceptional customer service and excel in both chat

and call communication, we want to hear from you!

*Since this is a Work-from-Home position, the remuneration has been structured accordingly.