Customer Support Executive

Company Overview:

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. This role involves handling customer queries, providing excellent service, and ensuring customer satisfaction.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions.

Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions.

Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.

Product Knowledge: Stay up-to-date with company products and services to assist customers effectively.

Feedback Collection: Gather customer feedback and share insights with relevant teams for continuous improvement.

Process Improvement: Suggest and implement process enhancements to improve customer experience.

Escalation Management: Identify and escalate complex issues to the appropriate department for further resolution.

Compliance: Ensure adherence to company policies, procedures, and customer service guidelines.

Team Collaboration: Work closely with internal teams to resolve customer issues efficiently.

Performance Metrics: Meet or exceed key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.

Qualifications:

• Bachelor's degree in any field.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM tools.
• High attention to detail and problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Previous experience in customer support is preferred but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.
• Comprehensive training and mentorship programs.
• Please note, a small registration fee is required from applicants.

Location:

Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise's career portal.