Customer Support Executive

Company Overview:

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. This role is perfect for individuals who excel in communication, problem-solving, and delivering exceptional customer service, ensuring client satisfaction and loyalty.

Key Responsibilities:

Customer Interaction: Handle customer inquiries via phone, email, and chat, providing prompt and accurate assistance.

Issue Resolution: Resolve customer issues effectively by identifying problems and providing appropriate solutions or escalating them to the relevant teams.

Product Knowledge: Maintain a deep understanding of company products and services to address customer concerns effectively.

Feedback Collection: Gather customer feedback and suggestions to help improve products and services.

Documentation: Maintain detailed records of customer interactions and updates in the CRM system.

Service Improvement: Collaborate with teams to identify and implement strategies for enhancing customer experience.

Compliance: Ensure adherence to company policies and procedures while handling customer interactions.

Upselling: Identify opportunities to promote additional products or services based on customer needs.

Team Collaboration: Work closely with other departments to ensure seamless customer service delivery.

Performance Metrics: Achieve individual and team performance goals, including response time, resolution time, and customer satisfaction scores.

Continuous Learning: Stay updated on industry trends and best practices in customer service.

Qualifications:

• Bachelor's degree in any discipline.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• High attention to detail and a customer-centric approach.
• Ability to handle stressful situations calmly and professionally.
• Eagerness to learn and adapt in a dynamic work environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• Comprehensive training and mentorship programs.
• A supportive and collaborative work environment.
• Please note, a small registration fee is required from applicants.

Location:

Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise's career portal.