Customer Support Executive

ABOUT सादा / SAADAA

We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone.

#RAHOSAADAA #PEHNOSAADAA

Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, we have grown from a 100 sq. ft. garage to now a 100+ people team within 3.5 years.

So, what do we do differently? We focused on making the basics the heroes of our brand. To this day, we only offer 10 carefully curated styles. It might seem unconventional in an industry where variety is often seen as the key to success, but we've not only made it possible; we've made it profitable. Our philosophy is focusing on what's important and letting go of the rest.

WHAT ARE WE LOOKING FOR?

We are looking for an enterprising individual with the ZEAL and passion to solve complex problems at सादा / SAADAA. We want someone who will be able to handle customer queries and make them a part of the brand

WHAT YOU WILL BE RESPONSIBLE FOR?

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Verification of customer's orders with the purchased product and address with pin code
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and valuable discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our Product, Sales, and Marketing teams
• Assist in training junior Customer Support Representatives

WHO YOU ARE?

• Having customer service experience is a valuable asset.
• Must possess exceptional communication skills in English and Hindi, with proficiency in additional languages being a bonus.
• Demonstrates a result-driven mindset and quick learning abilities.
• Comfortable with utilizing technology.
• Possesses solid knowledge of MS Office and advanced Excel, providing an added advantage.
• Proficient in troubleshooting customers' issues and ensuring timely resolution.
• Exhibits excellent interpersonal skills.
• Works effectively within a team.
• Maintains patience and a soft-spoken demeanor.
• Capable of handling irate customers.
• Able to comprehend and follow provided instructions.

WHY BE A PART OF सादा / SAADAA ?

• Do you feel out of place in a world full of unnecessary complexities?
• Do you find joy in little things?
• Are you an avid reader with a curiosity for understanding how things work and how we got here?
• Do you believe life is simple and people around you are focusing on the wrong things?
• Are you excited by the idea of learning new things or solving problems with the simplest solutions?

If the answer to all the above questions is yes, you are in the right place.

The world is full of unnecessary complexities, & we, as humans, do not understand the burden of unconscious consumption.

We at सादा / SAADAA believe simplicity with better basics is the way to live a fulfilling life.

WHAT WE OFFER?

• A team of empathetic problem solvers
• The Right Compensation
• Growth path to becoming a leader
• An opportunity to drive meaning with products
• A culture of continuous learning
• Freedom - freedom to explore, fail, and learn