Customer Support Engineer

Sysnet Global Technologies Pvt Ltd


Date: 1 week ago
City: Jaipur, Rajasthan
Contract type: Full time
Key Responsibilities

  • Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
  • Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.
  • Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .
  • Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.
  • Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.
  • Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.
  • Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .

Qualifications

Diploma/Degree

Knowledge & Technical Skills

  • knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .
  • Proficiency in hardware installation, troubleshooting, and maintenance.
  • Familiarity with networking concepts, protocols, and troubleshooting.
  • Experience with software installation, configuration, and support.
  • Knowledge of antivirus software, firewalls, and security best practices.

Experience ( Relevant )

1-3 Yrs

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