Customer Support Admin - IT

Job Description

As a Customer Support Admin - IT here at Honeywell, you will play a key role in ensuring the smooth operation of our IT support services, with a primary focus on elevating the customer experience. You'll be responsible for guiding, mentoring, and inspiring your team, driving them to exceed customer expectations and uphold our commitment to excellence. As the Customer Support Admin - IT, you'll have the opportunity to shape the future of customer-centric IT support, collaborating with cross-functional teams to ensure our global operations thrive.

In this role, you'll be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top-tier service, enhancing customer satisfaction, and fortifying our relationships with clients. Your decisions and strategies will resonate across our global operations, making sure that technology is an enabler, not a hurdle. By joining us in this essential position, you will be at the forefront of elevating our commitment to customer-centric support, driving excellence, and setting new standards in the world of IT services. Your leadership will be the catalyst for shaping a future where every interaction is a testament to Honeywell's unwavering dedication to customer success.

Responsibilities

Key Responsibilities

• Coordinate and manage customer support inquiries and issues, ensuring timely resolution
• Maintain accurate records of customer interactions and transactions
• Assist in the preparation and distribution of customer support reports and metrics
• Collaborate with cross-functional teams to address customer concerns and escalate issues as necessary
• Provide administrative support to the IT customer support team, including scheduling meetings, managing calendars, and organizing documentation
  
  

Qualifications

YOU MUST HAVE

• 2+ years of experience in IT support or a related field, with at least 2 years in a managerial role.
• Strong technical knowledge of IT systems
• Ability to prioritize and delegate tasks effectively.
• Exceptional problem-solving and critical thinking skills.
  
  

WE VALUE

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
  
  

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.