Customer Support

Skills:
Excellent communication skills, Problem-solving abilities, Patience, Empathy, Technical knowledge, Ability to multitask, Attention to detail, Conflict resolution skills,

Company Overview

Webliska Technologies Inc. is a leading provider in the Information Services industry, specializing in software development and marketing. With a strong focus on delivering high-quality services, Webliska offers a comprehensive application development lifecycle and advanced marketing services. The company is renowned for its expertise in PHP Frameworks, NodeJS, and Python, contributing to its success in creating and managing multi-million dollar brands across 97 countries.

Job Overview

Webliska Technologies Inc. is seeking a motivated Customer Support professional at its Faridabad location. This full-time, fresher-level position requires 0 to 1 year of work experience. The ideal candidate will possess excellent communication, problem-solving, and technical knowledge as mandatory skills, along with other essential customer service capabilities.

Qualifications And Skills

• Excellent communication skills (Mandatory skill): Ability to convey information effectively across various channels to support customer needs.
• Problem-solving abilities (Mandatory skill): Proficiency in identifying issues and providing efficient solutions to enhance customer satisfaction.
• Technical knowledge (Mandatory skill): Understanding of technical concepts to assist customers with software and product inquiries.
• Patience: Capability to stay calm and courteous while addressing diverse customer concerns and questions.
• Empathy: Demonstrating understanding and consideration for customer feelings to create a positive support experience.
• Ability to multitask: Managing multiple tasks successfully without compromising the quality of service and response time.
• Attention to detail: Ensuring accuracy and thoroughness in addressing customer queries and resolving issues.
• Conflict resolution skills: Effectively handling and resolving disagreements to maintain a high level of customer satisfaction.
  
  

Roles And Responsibilities

• Provide first-level support to customers by responding promptly to inquiries and solving queries effectively.
• Maintain a thorough understanding of the company's products and services to offer accurate information and guidance.
• Document all customer interactions, issues, and resolutions in a detailed manner to facilitate future reference.
• Work collaboratively with other team members to enhance overall customer service quality and efficiency.
• Escalate complex technical issues to the appropriate departments and follow up to ensure timely resolution.
• Identify customer needs proactively and suggest appropriate products or services to address their requirements.
• Continuously update oneself with the latest company policies, procedures, and product features to better assist customers.
• Contribute to the development of company best practices for improving customer satisfaction across various touchpoints.