Customer Success Strategist

About The Role

We are seeking a Customer Success Strategist to drive measurable business outcomes for Fortune 500 enterprise clients implementing Lyzr's AI agent solutions. This role uniquely combines customer success, design thinking, and strategic consulting to ensure clients achieve significant ROI from their AI investments while building long-term strategic partnerships.

You will serve as the primary success partner for 4–6 enterprise AI implementations, working under the guidance of the Solutions Strategy Lead, orchestrating cross-functional teams to deliver transformational business results across US, UK, and European time zones. This role requires deep customer empathy, technical fluency with AI/agent systems, and the ability to translate complex technical capabilities into clear business value.

Key Responsibilities

Strategic Partnership & Value Realization

• Own customer success metrics including retention, expansion, and time-to-value for assigned portfolio
• Develop and execute comprehensive success plans aligned with client's business objectives and KPIs
• Lead quarterly business reviews demonstrating measurable ROI and identifying expansion opportunities
• Partner with clients to evolve their AI strategy and roadmap based on emerging capabilities and business needs
  
  

Implementation Excellence & Risk Management

• Oversee end-to-end project delivery from PoC to production, ensuring on-time, on-budget completion
• Proactively identify and mitigate technical, organizational, and adoption risks
• Facilitate design thinking workshops with Solution Architects to optimize user experiences and workflows
• Maintain clear communication channels and manage expectations during complex implementations
  
  

Cross-functional Orchestration

• Lead integrated project teams including Solution Architects, Engineers, and Client stakeholders
• Translate business requirements into technical specifications and vice versa
• Escalate technical blockers while maintaining client trust and project momentum
• Coordinate with Sales teams on expansion opportunities and contract negotiations
  
  

Core Qualifications

What We're Looking For

• Experience: 5+ years in customer success, strategic consulting, or account management with Fortune 500 or Global 2000 enterprise clients
• Technical Fluency: Direct experience managing complex technology implementations with engineering and data science teams; comfortable with AI/ML terminology and capabilities
• Design Thinking Expertise: Proven ability to conduct user journey mapping, workflow assessment, and UI/UX evaluation in enterprise environments
• Strategic Business Planning: Experience developing business cases, ROI analyses, and strategic roadmaps with C-level executives
  
  

Communication & Stakeholder Management

• Executive Presence: Comfortable presenting to and influencing C-level stakeholders and technical leaders
• Cross-cultural Communication: Exceptional English communication skills with ability to work across global time zones (accommodating US/European hours)
• Technical Translation: Ability to translate complex technical concepts for business audiences and business requirements for technical teams
  
  

Success Mindset

• Results-Oriented: Track record of achieving customer success KPIs including retention, expansion, and satisfaction
• Adaptability: Comfortable with ambiguity and rapid iteration in emerging AI technology landscape
• Partnership Approach: Natural collaborator who builds trust and drives consensus across diverse stakeholder groups
  
  

Success Metrics & Growth

This role will be measured on customer retention (95%+), net revenue retention (110%+), implementation success rates, and client satisfaction scores. High performers will have opportunities to lead larger strategic accounts, mentor junior team members, and contribute to our global customer success methodology. This role offers growth potential within our expanding customer success organization, with clear paths to senior leadership positions as we scale globally.

Why Join Lyzr

• Work with cutting-edge AI agent technology that's transforming enterprise operations
• Direct exposure to Fortune 500 executives and strategic business challenges
• Join a rapidly growing company with backing from leading investors
• Opportunity to build and shape customer success processes
• Collaborate with a world-class team of engineers, product specialists, and strategic thinkers