Customer Success Specialist

Job Description

We’re looking for a dynamic and organized individual with a background in creative or digital marketing agencies, who can take ownership of client success and account management. This role sits at the intersection of delivery, communication, and process ownership. You will play a key part in building out our client success playbook while nurturing strong relationships with our partners. This is a high-ownership, high-impact role - ideal for someone who thrives in fast-paced environments and enjoys wearing multiple hats.

Key responsibilities:

• Be the primary point of contact for clients post-onboarding
• Understand client objectives and ensure our work aligns with them
• Proactively identify areas to add value, upsell services, and reduce churn
• Schedule and lead regular client reviews, performance check-ins, and QBRs
• Ensure timely and quality delivery of creative and performance outputs
• Help define and implement scalable processes for client success & account hygiene
• Build documentation/templates for internal use: briefs, feedback loops, tracking sheets, SoPs
• Work with creative, media, and analytics teams to ensure client feedback is well translated and implemented
• Manage internal task allocation, timelines, and resource dependencies
• Escalate risks or blockers to leadership as needed
• Maintain visibility on deliverables, keeping all stakeholders updated 

Qualifications:

• 2-4 years of experience in a creative/digital marketing agency
• Strong understanding of how creative and campaign workflows operate
• Hands-on experience working directly with clients across verticals
• Proficiency in tools like Notion, Trello, Google Sheets, Slack, etc.
• Clear, confident communicator with strong written and verbal skills
• Experience in reporting, making presentations, and driving calls
• Experience with performance marketing or content-led campaigns
• Exposure to tools like Asana, ClickUp, HubSpot, or CRM software
• Ability to work cross-functionally with design, media buying, and analytics teams
• Previous involvement in building or optimizing internal processes/playbooks 

About DeltaX:

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technology- driven campaigns.