Customer Success Specialist

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 16,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

This is an exciting opportunity to work with Zoho Analytics, a self-service BI and data analytics software. With over 20,000 customers and 3 million users in 120 countries, Zoho Analytics is helping companies to analyse their data and discover the hidden insights.

As a Customer Success Specialist,

● You will act as a customer advocate, be responsible for evaluating and analysing customer needs, customer retention, and acquire new businesses by growing existing relationships with customers.

● You'll connect with customers over phone, meetings, and emails to deepen your understanding of their current usage of the product, their business needs, and the challenges they are encountering. Accordingly, you will propose the right offering, highlighting the relevant product capabilities to demonstrate value, and eventually closing the deal.

Responsibilities:

● Drive revenue through proactive outreach to existing accounts and achieve quarterly and

yearly sales targets.

● Manage and grow NRR, NPS and Account Health checks.

● Build and manage the entire sales cycle from qualifying to scoping the opportunity, building

relationships, negotiating, and closing business.

● Understand and analyse customer’s business needs, technical requirements and current

challenges. Upon which highlight the relevant product capabilities to demonstrate values.

● Possess deep product knowledge with an ability to do product demos as needed.

● Resolve Customer issues by engaging closely with internal teams to help determine the best

technical implementation plan during the sales process.

Requirements:

● 5 years of sales/account-management or any customer facing role in a B2B SaaS company.

● Proven track record of managing business accounts and exceeding revenue targets.

● Should be proactive, process oriented and can work independently with minimal supervision.

● A team player with strong proficiency with spoken and written English.

● Open to work in shifts as the work requires servicing customers across the globe.

● Should be empathetic and people's person.