Customer Success Ops Analyst

Job Overview

In this role, you will collaborate with respective leaders to deliver systems, tooling, and insights that drive an elite Partner organization! The Partner Operations Analyst will drive the development and execution of our partner operations in conjunction with our overall go-to-market strategy and business objectives. This role is focused on practice excellence - delivering the data and tools to measure success, while implementing standard processes and systems to drive an impactful partner organization.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Build dashboards, tools, and reports to evaluate performance baselines and targets by team and role
• Develop and monitor reports within Excel, SFDC, or Tableau that provide the detail Partner leaders need to effectively run their business
• Provide insights relating to root causes of what impacts attainment of those objectives results
• Propose framework and cadence of data insights delivered to the business in partnership with Partner leads
• Serve as liaison between partner operations team and Services and Sales departments to ensure alignment on key cross functional initiatives
• Help drive partner engagement by reviewing accounts and making recommendations to drive improvements to partner’s operational health
• Research and evaluate trends in SaaS Partner strategies to recommend opportunities for process and systems improvements
• Work closely with department leadership to inspect and advance process quality and prioritize opportunities for improvement
• Collaborate with the GTM Enablement & Training teams to ensure that process documentation exists in support of teamwide training efforts
• Develop an in-depth understanding of department’s strategy, objectives and goals and tie them to the broader business
  
  

Qualifications

• 3-5 years of experience in operations, project management, technology, finance, or management consulting or related field
• Excellent communication and social skills; articulates thoughts and ideas clearly, concisely, and persuasively
• Extensive experience using quantitative/business intelligence tools
• Demonstrated business acumen and understanding of corporate operations
• Results orientated with a proven track record of flawless execution, high attention to detail and strong sense of urgency
• Strong project/program management experience to manage timelines and drive to outcomes
• Proven success in achieving results through others and being a strong team player
  
  

Preferred

• Prior experience utilizing SFDC and/or Tableau highly preferred
  
  

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].

Compensation And Benefits

Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits