Customer Success Manager (TMS Solutions)

Job Title: Customer Success Manager - TMS

Location: Remote or Kolkata (Onsite)

Department: Sales & Business Development

Job Summary

We are looking for a proactive and client-focused Customer Success Manager to join our team. In this post-sales role, you will be responsible for managing the success and engagement of our clients throughout their journey, ensuring smooth onboarding, ongoing satisfaction, and renewal. You will act as a strategic partner to clients, helping them maximize the value of our Training Management Solution (TMS) and identifying growth opportunities.

Key Responsibilities Client Relationship Management

• Serve as the primary point of contact for assigned clients, developing strong, long-lasting relationships that promote satisfaction and loyalty.
  
  

Onboarding & Implementation:

• Own the post-sale customer journey from onboarding through to deployment and ongoing support to ensure learners and clients derive maximum value.
  
  

Retention & Engagement:

• Monitor client usage and success metrics, ensuring high levels of engagement and proactively addressing risks to retention.
  
  

Revenue Growth:

• Identify upsell and cross-sell opportunities by understanding client needs and introducing additional solutions, generating incremental revenue.
  
  

Liaison Role:

• Act as a bridge between clients and internal teams (Product, Sales, Support, Content, etc.) to deliver seamless and consistent service.
  
  

Client Visits:

• Be open and available to travel for face-to-face meetings, training sessions, or key account reviews when required.
  
  

Reporting & Insights:

• Use Excel and PowerPoint to create reports, dashboards, and presentations for internal reviews and client meetings.
  
  

Required Skills & Qualifications

• 25 years of experience in a client-facing or account management role.
• Strong verbal and written communication skills in English.
• Proficiency in MS Excel and PowerPoint for client communication and reporting.
• Prior experience working with or selling Transport Management Systems (TMS) or similar SaaS platforms is preferred.
• Ability to manage multiple stakeholders and projects simultaneously with a client-first approach.
• Willingness to travel as needed.
  
  

Other Details

• No. of Openings : 2
• Location: Remote or Kolkata (Onsite)
• CTC: 6 - 7 LPA
  
  

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions. Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, MP Birla Corporation, and many more.

SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our journey can be found here.

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $240 Billion logistics industry every day? DO APPLY.

Team

SuperProcure's success is fueled by our diverse & talented team of 150 members, 50 PERCENT of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture

All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.