Customer Success Manager

About The Role

We’re looking for an Associate Customer Success Manager to join our high-performing customer success organization to help support our US SMB customers. In this role, you will have the opportunity to collaborate with internal colleagues across product, engineering, account management, and sales to ensure our customers are given the support they need to achieve their goals and maximize their ROI.

You'll join a collaborative, fun team where everyone is active in the product development process. Our founders are lifelong entrepreneurs who have built and scaled companies in the past. At this stage of our company’s lifecycle, you will have the opportunity to make a critical impact in how our company grows and scales.

• This role requires you to be available during EST hours (6pm to 3am IST)**
  
  

Your Responsibilities

• Become an expert in Sense products, integrations, and best practices
• Consult with executives and leaders across level staffing and recruiting organizations to understand the priorities, challenges, and goals of their businesses
• Lead customers to develop focused success metrics directly tied to results from Sense products that prove relevant ROI that impacts key business objectives
• Partner with Sales and Account Management to identify expansion opportunities and risks across your customer accounts
• Collaborate with engineering, product, and support teams to ensure customer issues are appropriately prioritized and resolved while ensuring customers are always kept informed throughout the process
• Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams
• Help develop and iterate on processes, documentation, and resources.
• 2- 4 years of relevant work experience
• Demonstrated experience in a customer success focused position, working with smb/mm/enterprise customers
• Strong empathy for customers and passion for delivering the highest quality customer experience
• Analytical and process-oriented mindset that enables you to prioritize a busy workload, proactively find and uncover issues, assess and improve processes for efficiencies
• Confidence working autonomously, taking responsibility and being accountable for the success of a book of key customer accounts
• Curious, with a desire for continuous learning and improvement
• Comfortable learning technical concepts and working with engineers to solve problems is required
• Ability to influence through persuasion, negotiation, and consensus-building
• Excellent communication and presentation skills
• Ideally experience working in a customer success role within a SaaS organization
• Organized, fast paced execution and comfort prioritizing and reprioritizing work throughout the day
  
  

Additional Information

Perks and Benefits

• Medical Insurance for employees and dependents
• Quarterly Learning and Development allowance.
• Company Wellness Days (On months without holidays, A 3-day weekend every month!)
• Stock Options for all the roles.
  
  

Sense is an equal-opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law.

All your information will be kept confidential according to EEO guidelines.