Customer Success Manager

Wobot AI


Date: 22 hours ago
City: Delhi, Delhi
Contract type: Full time
Key Responsibilities

  • Partner Enablement and Onboarding:
  • Develop and deliver a comprehensive onboarding program for new partners, focusing on product knowledge, success methodologies, and support processes.
  • Create and maintain knowledge base and a rich library of enablement resources, including playbooks, training decks, best practice guides, dashboard walk throughs and certification programs for partners.
  • Conduct regular training sessions and webinars for partners on new features, success strategies, and industry trends.
  • Driving End-Customer Success (via Partners):
  • Analyze usage data and health scores across the partner's portfolio to provide them with actionable insights.
  • Serve as an escalation point for partners on customer issues, coordinating with internal Support, Product, and Engineering teams to ensure timely resolution.
  • Share best practices for value realization, ensuring partners can effectively communicate the ROI of our platform to their customers.
  • Stay updated on customer success methodologies and industry advancements. Identify opportunities to optimize processes and enhance the customer journey.
  • Work on curated reports and custom reports for client analysis. Provide regular reports and updates to stakeholders.
  • Internal Collaboration & Advocacy:
  • Act as the "voice of the partner" within our organization, channelling critical feedback to the Product, Marketing, and Sales teams.
  • Collaborate closely with the Channel Sales team to ensure a seamless handover from pre-sales to post-sales.
  • Work with marketing to develop co-branded case studies, testimonials, and other assets that highlight partner and end-customer success.

Must-Haves

Qualifications & Skills

  • Bachelor's degree in Business, Technology, or a related field.
  • 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role within a B2B SaaS company.
  • Proven experience working directly with US-based customers or partners. A deep understanding of US business culture and communication etiquette is essential.
  • Exceptional communication (written and verbal) and presentation skills in English.
  • Strong analytical and problem-solving skills, with the ability to use data to drive strategic decisions.
  • A "player-coach" mentality â able to think strategically but also roll up your sleeves to get things done.
  • Willingness and ability to work flexible hours to ensure significant overlap with US time zones.
  • Ability to use AI tools to build automations/generate productivity gains

Nice-to-Haves

  • Direct experience building a partner success program or playbook from the ground up.
  • Experience in a partner-facing or channel management role (e.g., Partner Success, Channel Account Manager) with understanding of the dynamics of an indirect sales and support model.
  • Proficiency with CRM software (e.g., Zoho) and Customer Success platforms.
  • Experience working in a remote, globally distributed team.

What We Offer

  • A competitive salary and performance-based incentives.
  • Comprehensive health insurance for you and your family.
  • Flexible remote work policy and a healthy work-life balance.
  • A significant opportunity for professional growth and to build a critical function from the ground up.
  • A budget for professional development, courses, and certifications.
  • Attractive equity options across all levels.
  • Fun company retreats
  • Personal growth and community welfare hours.
  • A vibrant, inclusive, and collaborative company culture where your voice is heard and valued.

How We Work

  • We use Microsoft Teams for daily communication, including standups and team meetings.
  • Our culture values open discussion, ownership, and a founder mindset.
  • We prioritize exceptional design, UI/UX, thorough documentation, detailed to-do lists, and data-driven decision-making.
  • Team bonding is fostered through bi-monthly townhalls, destressing sessions with a certified healer, and annual company retreats.
  • Wobot is an Equal Opportunity Employer.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Deputy Manager-Acquisition (Household)

IDFC FIRST Bank, Delhi, Delhi
1 day ago
Job RequirementsJob Requirements Job Title - Deputy Manager-Acquisition(Household)Place of work - Pan - IndiaBusiness Unit - Retail BankingFunction -Branch BankingJob PurposeThe role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank -...

Personal Trainer

CultFit, Delhi, Delhi
3 days ago
Job DescriptionThis job is provided by apna.co job Description:Seeking a certified Personal Trainer to deliver safe, effective, and motivating workouts. Must have strong knowledge of fitness programming, excellent communication skills, and the ability to adapt to individual client needs.RequirementsCertified by NASM, ACE, ISSA, or equivalentCPR/AED certifiedStrong coaching, motivation, and communication skillsAbility to design personalized fitness plans

Sr. Compliance Accountant

Bechtel Corporation, Delhi, Delhi
1 week ago
Requisition ID: 283684 Relocation Authorized: None Telework Type: Part-Time Telework Work Location: New Delhi Extraordinary Teams Building Inspiring ProjectsSince 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the...