Customer Success Manager

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Customer Success Manager - Bangalore, Hybrid

We're looking for a Customer Success Manager to join our team in Bangalore, Hybrid.

You will report to our Manager - Customer Success.

The Customer Success Manager manages a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. The ideal Success Manager has a background in enterprise applications, data management, consulting and industry skills that enables them to speak the customer language.

Technology You'll Use

CSM - Implementation; Informatica product implementation - customer success; Presales - Informatica Product - Partners; Customer Success - Informatica product knowledge

Your Role Responsibilities? Here's What You'll Do

• Assess the reasons for customer investment in the platform, articulate and document customer business objectives and success criteria.
• Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to lead customer value
• Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
• Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
• Identify risks and work with the account team to build a risk mitigation plan
• Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
• Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
• Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management
• As this role is for Tech Touch Customer Success Manager, you will work on accounts at Scale.
  
  

What We'd Like to See

• Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
• Customer-facing experience leading large enterprise customers through business and technology transformations with large account/project management experience with a techno/functional bias.
  
  

Role Essentials

• Engage in and influencing conversations at the C-level.
• BE/B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field.
• Experienced Professional with 5+ years of relevant software and/or consulting experience
  
  

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  
  

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.