Customer Success Associate

At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth.

Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents.

The Role

As a Customer Success Associate, you’ll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Your job? Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. You’ll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities.

This isn’t just about “checking in” or “managing accounts” — you’ll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, you’ll help clients thrive while contributing to the company’s long-term success. We’re looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If you’re passionate about building relationships and driving impact, this is your chance to shine.

Responsibilities

Client Support & Relationship Management -

• Provide in-app support, addressing client queries, troubleshooting issues, and ensuring a smooth user experience.
• Act as a bridge between clients and internal teams, effectively communicating customer feedback, bug reports, and feature requests.
• Maintain strong relationships with clients, proactively identifying their needs and offering solutions to enhance their experience.
  
  

Business Development & Requirement Gathering

• Collaborate with the Shopify website development and performance marketing team to understand client requirements and translate them into actionable proposals.
• Engage with potential customers, conducting discovery calls and requirement analysis to tailor solutions.
• Create and present custom proposals for Shopify website development and performance marketing projects, ensuring alignment with client goals.
• Drive conversion efforts, following up with leads, addressing objections, and closing deals.
  
  

Cross-Team Collaboration

• Work closely with product, development, and support teams to escalate and resolve customer issues efficiently.
• Ensure that custom development requests are clearly documented and communicated to technical teams.
• Monitor project progress and keep clients informed, managing expectations effectively.
  
  

Requirements

• 3+ years of experience in customer success, account management, or business development in a SaaS or eCommerce environment.
• Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus).
• Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users.
• Ability to multitask and manage multiple client relationships effectively.
• Experience in creating proposals, negotiating contracts, and closing deals.
• Familiarity with CRM tools, ticketing systems, and in-app support platforms.
• Bonus: Experience working with development teams on bug tracking and custom feature implementation.
  
  

Why join us?

We’re a fast-growing company solving real problems for e-commerce businesses. The work you do here will have a real impact.

You’ll work alongside some of the smartest, most driven people in the industry. We don’t settle for average—we aim for the best.

We give you the autonomy and trust to run with big projects and make an impact. No micromanagement, just ownership.