Customer Service Support Advisor
BT Group
Date: 15 hours ago
City: Kolkāta, West Bengal
Contract type: Full time
Why this job matters
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What You’ll Be Doing
1 - Assists in the implementation of specific Customer Service management plans under supervision.
2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management
Issue Resolution
Problem Solving
Requirements Analysis
Stakeholder Management
Technical Support
Time Management
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What You’ll Be Doing
1 - Assists in the implementation of specific Customer Service management plans under supervision.
2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management
Issue Resolution
Problem Solving
Requirements Analysis
Stakeholder Management
Technical Support
Time Management
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Developer 4 ( Backend Java developer)
Hyland,
Kolkāta, West Bengal
6 days ago
OverviewHyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.Currently we are looking for Principal Java Developer to...
Digital Artist /Illustrator
Arrise Solutions (India) Pvt. Ltd.,
Kolkāta, West Bengal
1 week ago
2D Digital Artist.Total Experience - 2+ yearsLocation – KolkataNo. of openings - MultipleQualification- Any Degree (BFA, MFA, Diploma Course in Art will be plus)About us:Arrise Solutions (India) Pvt. Ltd. is an international services group that powers Pragmatic Play. PragmaticPlay is a global leader as a multi-product content provider to the gaming and entertainment industry. Our passion for premium entertainment is...
Finance Fresher | Kolkata
Capgemini,
Kolkāta, West Bengal
3 weeks ago
Job DescriptionManages the accounts payable invoice processing including validation, reconciliation and final payments.Job Description - Grade SpecificOperating as a Finance specialist Will be building skills for a more specialized Finance service.Skills (competencies)