Customer service specialist
Croma
Date: 4 days ago
City: Surat, Gujarat
Salary:
₹180,000
-
₹300,000
per year
Contract type: Full time
Skills:
Communication skills, Problem-solving, Empathy, Patience, Conflict resolution, Time management, Adaptability, Attention to detail,
Company Overview
Infinity Retail Limited (Croma) Tata Group is a retail company headquartered in Mumbai, Maharashtra, India. With 51-200 employees, Infinity Retail Limited is a leader in the retail industry, offering a wide range of consumer products and services. For more information, visit our website at www.croma.com.
Job Overview
We are seeking a Mid-Level Customer Service Specialist to join our team in Surat. This full-time position requires a motivated individual with excellent communication skills and the ability to manage multiple tasks efficiently. The ideal candidate will possess a strong attention to detail and demonstrate exceptional time management abilities.
Qualifications And Skills
Communication skills, Problem-solving, Empathy, Patience, Conflict resolution, Time management, Adaptability, Attention to detail,
Company Overview
Infinity Retail Limited (Croma) Tata Group is a retail company headquartered in Mumbai, Maharashtra, India. With 51-200 employees, Infinity Retail Limited is a leader in the retail industry, offering a wide range of consumer products and services. For more information, visit our website at www.croma.com.
Job Overview
We are seeking a Mid-Level Customer Service Specialist to join our team in Surat. This full-time position requires a motivated individual with excellent communication skills and the ability to manage multiple tasks efficiently. The ideal candidate will possess a strong attention to detail and demonstrate exceptional time management abilities.
Qualifications And Skills
- Excellent communication skills (Mandatory skill)
- Proficient time management skills (Mandatory skill)
- Keen attention to detail (Mandatory skill)
- Effective problem-solving abilities to address customer queries and concerns
- Empathy to understand and assist customers with diverse issues
- Patience to handle challenging interactions in a professional manner
- Strong conflict resolution skills to manage and resolve customer complaints
- Adaptability to work in a dynamic retail environment and accommodate varying customer needs
- Provide exceptional customer service to clients through various communication channels
- Handle customer inquiries, complaints, and feedback efficiently and professionally
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure high-quality service delivery
- Follow up with customers to ensure resolution and satisfaction
- Identify and escalate priority issues to the appropriate personnel
- Stay updated on product information, policies, and company services
- Contribute to continuous improvement initiatives within the customer service department
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