Customer Service Representative

Role: Voice Inbound / Outbound Executive

Job Title: Assistant Manager

Work Experience: 1 - 4 years

Education: Graduate

Department: Customer Services

Work location: Goregaon (East), Mumbai

Job Responsibilitie

• sRespond to customer queries in a timely and accurate way, via email, Webchat, letters, phone et
• cIdentify customer needs and service accordingl
• yUpdate internal database with information about technical issues and useful discussions with customer
• sCo-ordination with other internal teams/departments to provide customer resolution to query or reques
• tInform customers about new features and functionalities and Promote digital channels of servic
• eTimely Follow up with customers to ensure their queries and technical issues are resolve
• dMaintain customer centricity at the core of all transaction
• sSupport a positive work place environment adhering to organizational policie

s

Qualificati

• onsExcellent phone etiquette and excellent verbal, written, and interpersonal ski
• llsAbility to multi-task, organize, and prioritize w