Customer Service & Operations Credit Analyst
NatWest Group
Date: 1 week ago
City: Bengaluru, Karnataka
Contract type: Full time
Join us as a Customer Service & Operations Credit Analyst
As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.
In Addition, You’ll
To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.
You’ll Also Need
- We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
- Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
- This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
- We're offering this role at senior analyst level
As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.
In Addition, You’ll
- Review documentation including loan applications, disclosures, and credit evaluations
- Authorise and investigate all credit operations transactions
- Collect and analyse the required information from the customers and businesses
- Review credit operations processes which could be automated or enhanced to improve the customer and business experience
To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.
You’ll Also Need
- Customer service abilities along with customer and industry knowledge
- An awareness of changes in trends, policies, and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Analyst, Financial Risk Mitigation
Amazon,
Bengaluru, Karnataka
1 day ago
DescriptionWe are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful business decisions. The successful candidate will possess a strong passion for analytics, setting high standards, accuracy and staying ahead of a dynamic and fast growing business. You should have excellent business and communication skills to be able to work with business owners...
React Full Stack Developer
Nokia,
Bengaluru, Karnataka
4 days ago
Job DescriptionIf you enjoy building modern, scalable applications from front to back and If you have strong experience with JavaScript/TypeScript, React.js, Node.js, and cloud-native technologies, this role could be a great fit for you.In this position, you’ll have the opportunity to architect, design, and deliver reliable, high-performance applications in a modern DevSecOps environment. You’ll work with cutting-edge tools and frameworks,...
Treasury Operations Specialist
Stripe,
Bengaluru, Karnataka
4 days ago
Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a large amount of work ahead. That means you have an unprecedented...
