Customer Service Executive - Technical Support Center
Tata Communications
Date: 1 day ago
City: Pune, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
- The role is responsible for managing customer issues and operations. This is a 24*7 rotational shift operational role.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve customer reported issues.
- Intra-team/provider/vendor co-ordination for the resolution of the customer issues
- Taking ownership and driving the long pending issue for the resolution
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- Ensure SLA are achieved & work proactively to maintain the same.
- Knowledge on the transmission technologies like SDH, MPLS-TP, DWDM, OTN, SRVPN, PBB and IP network.
- Hands on transmission devices like Tejas, Ciena6500 and MPLS-TP, ADVA, CISCO NCS/ASR and CISCO/Juniper/Alcatel/Nokia Routers/Switch.
- Demonstration of problem-solving skills
- Experience of providing customer service support in fast paced, high availability, and working on 24X7 environments.
- Maintain awareness of latest technologies in the transmission and IP domain
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager, Accounting
Mastercard,
Pune, Maharashtra
3 days ago
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services...
Data Scientist - Fresher
Michelin,
Pune, Maharashtra
4 days ago
- - - - - - - - - - - -KEY EXPECTED ACHIEVEMENTS The business need is understood and formalized in a descriptive datasheet or specifications The methods are clearly selected by their theoretical bases, advantages and drawbacks The data, its relevance and its source are described and prioritized The data are prepared (cleaned, enriched, mapped, agregated, …) and...
Java(Backend) Angular(Front end)/Consultant Specialist
HSBC,
Pune, Maharashtra
5 days ago
Job DescriptionSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the...
