Customer Service Executive - Technical Support Center
Tata Communications
Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
- The role is responsible for managing customer issues and operations. This is a 24*7 rotational shift operational role.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve customer reported issues.
- Intra-team/provider/vendor co-ordination for the resolution of the customer issues
- Taking ownership and driving the long pending issue for the resolution
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- Ensure SLA are achieved & work proactively to maintain the same.
- Knowledge on the transmission technologies like SDH, MPLS-TP, DWDM, OTN, SRVPN, PBB and IP network.
- Hands on transmission devices like Tejas, Ciena6500 and MPLS-TP, ADVA, CISCO NCS/ASR and CISCO/Juniper/Alcatel/Nokia Routers/Switch.
- Demonstration of problem-solving skills
- Experience of providing customer service support in fast paced, high availability, and working on 24X7 environments.
- Maintain awareness of latest technologies in the transmission and IP domain
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