Customer Service Executive - Service Delivery & Management
Tata Communications
Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Responsible for Plan of action finalization and tracking for orders which are stuck due to network Bandwidth and port issues. This is an SD role which is responsible for delivering results that have direct impact on faster revenue realization for customer orders undertaken as per business requirements.
Responsibilities
Ensure POA finalization to resolve the Bandwidth and port issue within the SLAs.
Effective use of technical knowledge to derive best solution.
CFT Collaborations to speed up stuck delivery.
Regularly participates in CFT calls with program manager for important projects or orders.
Ensure all allocated task and orders are performed in a timely fashion to meet agreed SLAs/KPIs.
Ensure EDD adherence to enhance Internal or external customer satisfaction.
Perform escalation management, wherever necessary and in case delivery under urgency.
Minimum Qualification & Experience
Relevant experience in SDH, DWDM, EOSDH, MPLS-TP, Segment Routing, IP Routing,CCNA
Desired Skill sets
Knowledge in SDH, DWDM, EOSDH, MPLS-TP, Segment Routing, IP Routing,CCNA
Understanding of Service delivery process and phases, access ring fibers, IP routing protocols, CCNA
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Responsible for Plan of action finalization and tracking for orders which are stuck due to network Bandwidth and port issues. This is an SD role which is responsible for delivering results that have direct impact on faster revenue realization for customer orders undertaken as per business requirements.
Responsibilities
Ensure POA finalization to resolve the Bandwidth and port issue within the SLAs.
Effective use of technical knowledge to derive best solution.
CFT Collaborations to speed up stuck delivery.
Regularly participates in CFT calls with program manager for important projects or orders.
Ensure all allocated task and orders are performed in a timely fashion to meet agreed SLAs/KPIs.
Ensure EDD adherence to enhance Internal or external customer satisfaction.
Perform escalation management, wherever necessary and in case delivery under urgency.
Minimum Qualification & Experience
Relevant experience in SDH, DWDM, EOSDH, MPLS-TP, Segment Routing, IP Routing,CCNA
Desired Skill sets
Knowledge in SDH, DWDM, EOSDH, MPLS-TP, Segment Routing, IP Routing,CCNA
Understanding of Service delivery process and phases, access ring fibers, IP routing protocols, CCNA
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