Customer Service Executive - Provisioning & Configuration
Tata Communications
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
About The Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Provisioning
Job Description
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Provisioning
Job Description
- Provision and configure access networks manually and through automation tools.
- Engage with relevant workgroups to ensure that Outages & Migration activities will improve Network performance, remove legacy platforms, and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms.
- Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
- Support field engineers remotely for commissioning new services.
- Optimize provisioning processes for agile and timely delivery.
- Manage escalations within the team and ensure clear communication with stakeholders.
- Perform throughput and performance testing
- Conduct network validations and assist in migrations with minimal service interruptions.
- Engage with global customers, providing regular updates on provisioning and testing.
- Work closely with cross-functional teams to deliver end-to-end enterprise network solutions.
- Ensure compliance with workplace health and safety (WHS) policies.
- Work shift hours (Australian Business or Out of hours) as per business requirement 5 days from office.
- Strong expertise in Carrier Ethernet, IP management, routing, and switching, DWDM and legacy networks PDH, SDH.
- Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.
- Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as 5620SAM, Huawei U2000, Cisco EPM, Alcatel Lucent SDH RM, NFM-T, NMS, Ciena site manager and TeMIP.
- Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903.
- Excellent troubleshooting skills, with the ability to articulate issues clearly.
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