Customer Service Executive-Loan Center
IDFC FIRST Bank
Date: 19 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Requirements
Job Title – Customer Service Executive- Loan Center
Function - Customer Experience
Job Purpose
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
Responsibilities
Roles & Responsibilities:
Graduate - Any
Post Graduate - MBA, PGDM
Experience
Minimum 2-5 years into Customer Service
Job Title – Customer Service Executive- Loan Center
Function - Customer Experience
Job Purpose
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
Responsibilities
Roles & Responsibilities:
- Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
- Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
- The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
- Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
- Explore business opportunities and faster resolution time with appropriate close looping.
- Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
- Improving brand image on complaints and grievance handling mechanism.
Graduate - Any
Post Graduate - MBA, PGDM
Experience
Minimum 2-5 years into Customer Service
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Staff Consultant
Oracle,
Chennai, Tamil Nadu
5 days ago
Job DescriptionJunior consulting position for those who are continuing to develop their expertise. Receives general instruction on routine work and detailed instruction on new projects or assignments.ResponsibilitiesAs a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some...
C# Selenium Tester
Gainwell Technologies,
Chennai, Tamil Nadu
6 days ago
SummaryAs a C# Selenium Tester at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are...
Data Analyst - Power BI and Power App, SQL
Cintal Technologies Pvt Ltd,
Chennai, Tamil Nadu
6 days ago
HiGood day!Cintal Technologies is hiring for Data Analyst (Power BI, Power App and SQL) for Chennai Location (Work from office role).Job DescriptionExperience: 5 + years of experience in below requirements.Experience in Power BI and Power App, SQL.Experience in data visualization, presentation, and Dashboard. Ability to understand requirements, proactive problem-solving attitude and good communication skills are essential.EducationBE/B.Tech is preferred.Regards,Cintal Technologies Pvt...
